Concierge Services Designed Around You

We don’t do “one-size-fits-all” boxes. If you are here for FFS, your kit focuses on specialized cooling masks and oral care; if you’re here for a BBL, it includes specific seating supports and skin integrity supplies. We coordinate with your surgical team’s post-op list to ensure every item in your room is surgeon-approved.

Our nursing support is fully modular. Most solo travelers find the first 24–48 hours are the most critical for pain management and mobility. You can book a professional nurse in 12-hour blocks, allowing you to have professional oversight during the high-risk anesthesia “fog” without paying for unnecessary 24/7 care once you are stable.

This is where “Boots on the Ground” matters. We handle the pharmacy runs and, more importantly, the translation of the pharmacist’s instructions. If your surgeon issues a new prescription, we collect it and ensure the dosage instructions are clearly labeled in English so there is zero confusion at 2 AM.

No. We vet accommodations specifically for “surgical readiness.” This means verifying elevator width for wheelchairs, ensuring the shower has a detachable head or bench if needed, and confirming the staff is accustomed to international medical guests. We choose locations within a 5-10 minute radius of your clinic to minimize “travel trauma” during follow-up appointments.

Hospital coordinators work for the hospital; we work for you. In the 2026 medical market, “free” coordinators often receive a 10% to 20% commission from the clinic, which can influence their advice. Because we are a fee-for-service provider, our only priority is your safety and comfort, offering an unbiased layer of advocacy between you and the clinical staff.

Everything is modular. You can book a single service — just transport, just a nurse, just accommodation — or build a full package. There’s no minimum, and no pressure to take what you don’t need.

We recommend submitting at least 2 weeks before your arrival date. Some services — particularly nursing and accommodation — require more lead time to arrange properly. The earlier you reach out, the more options we have available.

Yes, within reason. Changes are easiest to accommodate before your travel dates are locked in. Once you’re close to arrival, some adjustments may not be possible — which is why we always encourage submitting early and over-communicating your needs.

It happens, and we understand. Get in touch with us as soon as you know and we’ll work through your options together. Cancellation terms vary depending on what’s been arranged, which is why we walk you through everything before anything is confirmed.

We’re not tied to specific providers. If you’ve already chosen your clinic, we work around that. If you’re still deciding, we’re happy to point you toward reputable options — but the final choice is always yours.

Yes. That’s the whole point. You won’t be navigating an emergency in a foreign country alone. Our team is reachable throughout your stay and can coordinate with your medical team, arrange additional nursing, or help you get back to the clinic if needed.

Life happens, and sometimes procedures get postponed or plans change. If you cancel 14 days or more before your arrival date, your deposit will be held as a credit toward a future booking. If you cancel within 14 days of your arrival, the deposit is forfeited. Either way, get in touch with us as soon as you know — the earlier we hear from you, the more we can do to help.